call from winphone cti mode not hear ring

[ags]

3cx 15
i have a cisco spa512g & winphone ( cti )
if i call from cisco, i hear the ring
if i call from winphone ( cti ), i not hear the ring
in every way the call is done correctly

with previus version 14 3cx It is working properly
help me

Giulio

 

[leejor]

To clarify...you are talking about lack of ring-back (tone)? is this affecting more than one extension? Is there audio when the called party answers? Is this on external and internal calls?

 

[ags]

To clarify...you are talking about lack of ring-back (tone)? is this affecting more than one extension? Is there audio when the called party answers? Is this on external and internal calls?

yes the problem is ring-back tone.
yes the audio is when the caller answers
the problem is on all extension, internal / external and only when i call through winphone ( cti )
with winphone ( softphone ) is ok

if I call with the cisco phone it's ok

thanks

 

[ags]

help me .....

thanks

 

[ags]

in versione 14 it's ok .......................

 

[YiannisH_3CX]

With phones that have limited support like the Cisco phones, when used in CTI mode the phone will work with the MakeCall feature.

When you start a call using “MakeCall” the desktop IP phone will be called from 3CX Phone System and on the phone’s display you will see “MakeCall”. After you pick up the handset the call will be placed on hold and a call to the destination is made from 3CX Phone System. Once the receiving end answers the call, music on hold will stop and the call will connect to the callee.

 

[ags]

thanks,
at this point back on the 14 .....
the tone ring it is necessary.