Call Group issue on 3CX

[blackslash]

I have mutliple call groups setup with a separate DID's assigned to theses individual groups. A problem I am currently facing is,

Group A which has extensions 1, 2 and 3, and if extension 1 is already on the phone, and if another caller rings the group, extension 2 and 3 rings but not extension 1 who is already on the phone with someone. Even if extension 1 hangs up the call that he/she was attending to, the new incoming call would still not come through. The only way to answer would be to walk to extension 2 or 3. PBX is the on latest version, and multiple calls has already been enabled on all the extensions.

Any ideas?

 

[Saqqara]

This is the correct

3cx will poll the extensions within the group at the beginning of group call and will only ring available extensions. if an extension becomes available , it will not ring it

ring groups do not follow the accept multiple call settings

 

[SteveITS]

The "Pickup a call" dial code should be able to pick up other calls in the group.

 

[leejor]

While you could add a second line key to each set, and make use of an "option" that is not recommended by 3CX, you might consider this, which has been suggested in previous posts, about this topic.

Set the ring group timeout destination (after, say 15 seconds) to a second ring group, that contains the same members.

 

[Cytranic]

You could use ring groups if you don't want the telemetry