Call hung up after 30 seconds

[andierebara]

Hello Everybody,

I am using 3CX with the 3CX Phone software and Linksys SPA3102 for it's PSTN line.
I can make outside calls from 3cx phone to outside regularly.
The problem is that when I receive a call form outside throuht the PSTN line the call hungs up after 30 seconds.
The Detect PSTN long silence is "off", also I have tried Detec disconnect tone to "no" but is still the same situation.

On the 3cx server log I see:

[CM104001] Call(14): Ln:10413@Linja413 hung up call; cause: unknown

Looks like the call is disconnectd by the SPA but I can not ind it why, it disconnect exactly after 30 seconds of conevrsation.

I apprechiate any help on this!
Thank You!

 

[5qg4]

Please to use X-Lite instead of 3CX soft phone.

The free version is available here:
http://www.counterpath.com/xlitedownload.html

If get the same result. Please provide the details log, not just a line

[CM104001] Call(14): Ln:10413@Linja413 hung up call; cause: unknown

The completed SIP call log maybe help to solve the problem easier.

 

[andierebara]

Hi Ricky,

I did install the X-lite you suggested and tried with it, it is the same situation. Here below I am copyin the log from the 3cx server:

------------------------------------------------------------------------------
16:46:54.234 StratLink:nHangUp [CM104001] Call(20): Ln:10413@Linja413 hung up call; cause: unknown
16:46:22.125 CallLegImpl:nConnected [CM103001] Call(20): Created audio channel for Ext.415 (192.168.0.200:8182) with third party (192.168.0.198:16474)
16:46:22.125 StratInOut:nConnected [CM104005] Call(20): Setup completed for call from Ln:10413@Linja413 to Ext.415
16:46:22.125 CallLegImpl:nConnected [CM103001] Call(20): Created audio channel for Ln:10413@Linja413 (192.168.0.198:16474) with third party (192.168.0.200:8182)
16:46:12.562 CallConf:nProvisional [CM103003] Call(20): Ext.415 is ringing
16:46:12.406 CallConf:nIncoming [CM103002] Call(20): Incoming call from 10413 (Ln:10413@Linja413) to sip:[email protected]
16:43:25.156 ServRegs:nAdd [CM113002] Registered: Ext.415
-----------------------------------------------------------------------------------

tx

 

[5qg4]

Are you using the latest firmware for SPA3102? It should be 5.1.7

Please try to set Detect PSTN Long Silence to "yes" and changed the value for PSTN Long Silence Duration from 30 to 300. To see it will be drop the calls after 30 seconds or not.

 

[andierebara]

Linksys SPA3102 details are:

Software Version: 5.1.7(GW) Hardware Version: 1.1.5

I did change the Detect Long silence to "yes" and put the time to 300 seconds but it is the same result; it disconnects after 30 sec. Here are the logs from 3cx in case it helps:

09:21:27.000 StratLink:nHangUp [CM104001] Call(21): Ln:10413@Linja413 hung up call; cause: unknown
09:20:54.640 CallLegImpl:nConnected [CM103001] Call(21): Created audio channel for Ext.415 (192.168.0.200:61912) with third party (192.168.0.198:16476)
09:20:54.609 StratInOut:nConnected [CM104005] Call(21): Setup completed for call from Ln:10413@Linja413 to Ext.415
09:20:54.609 CallLegImpl:nConnected [CM103001] Call(21): Created audio channel for Ln:10413@Linja413 (192.168.0.198:16476) with third party (192.168.0.200:61912)
09:20:51.187 CallConf:nProvisional [CM103003] Call(21): Ext.415 is ringing
09:20:51.046 CallConf:nIncoming [CM103002] Call(21): Incoming call from 10413 (Ln:10413@Linja413) to sip:[email protected]

 

[5qg4]

09:21:27.000 StratLink:nHangUp [CM104001] Call(21): Ln:10413@Linja413 hung up call; cause: unknown
09:20:54.640 CallLegImpl:nConnected [CM103001] Call(21): Created audio channel for Ext.415 (192.168.0.200:61912) with third party (192.168.0.198:16476)
09:20:54.609 StratInOut:nConnected [CM104005] Call(21): Setup completed for call from Ln:10413@Linja413 to Ext.415
09:20:54.609 CallLegImpl:nConnected [CM103001] Call(21): Created audio channel for Ln:10413@Linja413 (192.168.0.198:16476) with third party (192.168.0.200:61912)
09:20:51.187 CallConf:nProvisional [CM103003] Call(21): Ext.415 is ringing
09:20:51.046 CallConf:nIncoming [CM103002] Call(21): Incoming call from 10413 (Ln:10413@Linja413) to sip:[email protected]

Please check those extensions, they ticked "Extension is external" or not.

 

[andierebara]

No all the extensions are at the same LAN so no one is checked Eternal.
192.168.0.200 is the extension 415 and 192.168.0.198 is the SPA3102 named "Linja413"

 

[5qg4]

Referred to your log. We know that all of them are at same LAN. My meaning is goto console at extensions > Manage > Edit Extension: XXX > Other option. Then check the "Extension is external" option at this tab for those extensions are ticked or not.

Also you may check the SPA3102 setting for any difference between this guide http: //www.3cx.com/voip-gateways/linksys-3102/ - NO LONGER AVAILABLE

 

[archie]

I believe Henk Harms (itfarmer) had the same issue and solved it by proper configuration of SPA. PM him for details.