Call ID Bug?

[Drain Bamaged]

Windows v20 U6

It appears that the first three characters in Call ID are not advancing. The Call ID is set up to use two sets of three hex characters.

000-000

Only the last three digits are incrementing. This means the Call ID is only using 4,096 combos before repeating where if all six were used it would be 16,777,216 before recycling.

Seen on all six of our 3CX instances. Will this affect reporting?

 

[KyriacosS_3CX]

Hi,

Those 6 characters are only a tiny part of the true call ID, which includes an encoded form of the date. You are simply not having enough calls per day for the rest of the digits to start flipping over. If you do a report that includes multiple day, you would see those digits repeat.

On most build in reports, since the date/time is shown anyway, we do not show the full message ID to save space. If you hover your mouse over the short ID or you export to CSV you will see the full one.