Is it possible to also get the information about transfered call in the CRM Integration Call Journaling? For exampl: Inbound calls are redirected to a team of X employee's. Meaning when a Inbound call is made employee-A will answer the call, the caller states it's calling for employee-B so employee-A will transfer the call to employee-B. Now when employee-B ends the call the Call Journaling is triggered which only list that employee-A has answered the call.
Ideally i would like to see the whole Call Journal, what i would expect is: Inbound call --> Answered by employee-A (duration XX time) --> tranfered to employee-B (duration XX time) --> Call ended
Ideally i would like to see the whole Call Journal, what i would expect is: Inbound call --> Answered by employee-A (duration XX time) --> tranfered to employee-B (duration XX time) --> Call ended
