Call Journaling on Internal 3cx Calls

[Rashid Raza]

Hi,

How to integrate 3cx with any CRM that logged internal 3cx calls i.e extension to extension?

 

[Evolute IT]

You can't. 3CX only logs external calls to the CRM.

 

[Rashid Raza]

Will 3cx add this integration in upcoming updates if possible?

I think it's not difficult as 3cx added Call Journaling in Server-side integration and Contact Creation on Inbound/Outbound Calls.

 

[Evolute IT]

Will 3cx add this integration in upcoming updates if possible?

I think it's not difficult as 3cx added Call Journaling in Server-side integration and Contact Creation on Inbound/Outbound Calls.

Nobody wants to log internal calls.

You have a CDR and call history for that.

 

[Rashid Raza]

We really need this feature to log 3cx users' requests, see the previous conversation, and create tickets.

Maybe this possible with the 3cx helpdesk?

 

[Evolute IT]

We really need this feature to log 3cx users' requests, see the previous conversation, and create tickets.

Maybe this possible with the 3cx helpdesk?

Maybe but I wouldn't hold my breath as that helpdesk will probably use the same CRM integration as the rest of it.

You might wanna look at action URLs on the phones themselves.