Call journaling ReportCall and CreateCall

[rstefko]

Hi,

I am trying to implement the same that is in the Zoho template. In the ReportCall I need to find information about the Agent in eWay-CRM and in the action CreateCall I create the journal itself. The problem is that CreateCall is not called at all. I have CRM Template Generator 2.0.10.0.

The template is available here: https://github.com/eway-crm/3CX

What am I doing wrong?

Thanks
Roman

 

[edossantos]

The scenario "ReportCall" doesn't have any Rule inside, then no record is identified from the response, and when you don't have a valid response, the chained scenario is not executed.

Just add a Rules element as you can see in any of the templates we provide, for example:

            <Rules>
                <Rule Type="Any">data.id</Rule>
            </Rules>

That will identify records having the JSON path "data.id"...

 

[rstefko]

Thanks. I have missed that.