Call Journaling Skipped

[REDFAC]

Hi Team,

We completed integration for a custom CRM via Template Wizard. The connectivity is fine unfortunately call details are not pushing towards the CRM. Do we need to add contacts in CRM and that Contacts call details only sync with CRM? Kindly check the attached logs and any help is appreciated.

2024/11/21 23:01:18.776|0018|Info| [Integration.Crm.CallProcessingService] CRM: about to report 1 calls at maxConcurrency 2
2024/11/21 23:01:18.781|0018|Debg| [Integration.Crm.CallProcessingService] CRM: Triggering Call Journaling with values - CallType='Outbound' - PhoneNumber='0567795125' - ContactName='' - AgentExtension='104' - AgentFirstName='User' - AgentLastName='Four' - AgentEmail='[email protected]' - ContactRawData='(null)' - StartTime='11/21/2024 19:00:22' - EndTime='11/21/2024 19:01:18' - EstablishedTime='11/21/2024 19:00:35'
2024/11/21 23:01:18.783|0018|Trac| [Npgsql.Connection] Opening connection to 127.0.0.1:5432/database_single...
2024/11/21 23:01:18.783|0018|Debg| [Npgsql.Connection] Opened connection to 127.0.0.1:5432/database_single
2024/11/21 23:01:18.784|0018|Trac| [Npgsql.Connection] Start user action
2024/11/21 23:01:18.784|0018|Debg| [Npgsql.Command] Executing command: select * from recordings where id_recording=$1
2024/11/21 23:01:18.790|0019|Trac| [Npgsql.Command] Cleaning up reader
2024/11/21 23:01:18.790|0019|Info| [Npgsql.Command] Command execution completed (duration=6ms): select * from recordings where id_recording=$1
2024/11/21 23:01:18.790|0019|Trac| [Npgsql.Connection] End user action
2024/11/21 23:01:18.791|0019|Trac| [Npgsql.Connection] Closing connection to 127.0.0.1:5432/database_single...
2024/11/21 23:01:18.791|0019|Trac| [Npgsql.Connection] Start user action
2024/11/21 23:01:18.791|0019|Trac| [Npgsql.Connection] End user action
2024/11/21 23:01:18.791|0019|Debg| [Npgsql.Connection] Closed connection to 127.0.0.1:5432/database_single
2024/11/21 23:01:18.797|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Processing scenario 'ReportCall'.
2024/11/21 23:01:18.798|0019|Debg| [Integration.Crm.Engine.BasicAuthHttpClientProvider] CRM: Creating new HttpClient for Basic authentication
2024/11/21 23:01:18.803|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Skipping request...
2024/11/21 23:01:18.803|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Continue with empty matching.
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Processing scenario 'ReportCallMissed'.
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.BasicAuthHttpClientProvider] CRM: Creating new HttpClient for Basic authentication
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Skipping request...
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Continue with empty matching.
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Processing scenario 'ReportCallOutbound'.
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.BasicAuthHttpClientProvider] CRM: Creating new HttpClient for Basic authentication
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Skipping request...
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Continue with empty matching.
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Processing scenario 'ReportCallNotanswered'.
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.BasicAuthHttpClientProvider] CRM: Creating new HttpClient for Basic authentication
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: Skipping request...
2024/11/21 23:01:18.804|0019|Debg| [Integration.Crm.Engine.ResultVariableScenarioProcessor] CRM: No matchings found.


Thanks,

 

[Evolute IT]

Your lookup is not returning an EntityId and EntityType outputs. So it's skipped.

Notice the "ContactRawData=(null)".

 

[REDFAC]

Ok, so we need to add EntityId and EntityType ?

 

[REDFAC]

We have updated, but still skipping.
Do we need to add Contacts in CRM first, then only will it sync?
Thanks,

 

[Evolute IT]

We have updated, but still skipping.
Do we need to add Contacts in CRM first, then only will it sync?
Thanks,

No should not be needed.

 

[REDFAC]

Ok, still same response after call which is answered and external

 

[REDFAC]

How we can change contact raw data null

 

[REDFAC]

Checked our template, Entity id and type is missing. So hopefully it we add these it will be solved.

 

[REDFAC]

CRM team said, If hit this api, u can see the response.
So no need to add in template?
Thanks

 

[REDFAC]

Is this fine or do we need to modify anything l.
Thanks

 

[REDFAC]

Now it's pushing the data towards CRM
Thank you so much

 

[REDFAC]

How are contacts created if they do not already exist in our CRM?

 

[Evolute IT]

Dude, read the docs or hire someone at this point. I will not be helping further. It's all well explained in the CRM integration docs.

 

[REDFAC]

Done