Call journaling with vTiger/Custom not working

[master5]

Hello,

I'm trying to integrate 3cx with vTiger.

It successfully search contacts and creates records but the call journaling is not working. I've also set up a custom web server and used the template generator to make custom calls, but also with this it is unable to make call journaling.

I've also checked the 3cxSystemService.log but I dont have call journaling call here.

Any solutions?

Thanks in advance,

Luciano

 

[edossantos]

Enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a call to or from an external number (calls between extensions are not logged), and check the 3cxSystemService.log file, which should contain the interactions with your CRM. If there is any error, you will see it there.

 

[master5]

Hello, I've done exactly what you said, but I can't see any request for the journaling. It only searches for the number.

 

[edossantos]

Can you send the 3cxSystemService.log file in verbose mode so we take a look?