Call log option are grey out for owner

[srane.sushant]

Hello 3cx

When i an checking call log option its grey out even if i am an System owner.



I can not use any of this option to check further. User reported that call is dropped i want to know what is the issue.

 

[NicholasP_3CX]

That would mean there is nothing there to use.

As I can see from the limited screenshot, there is no recording, no transcription, no AI integration to do an analysis, and the call was not monitored.

 

[srane.sushant]

how can i enable all this? I am using Profession version of 3cx.

There are multiple user who are complaining about call disconnection in between

@NicholasP_3CX

 

[NicholasP_3CX]

To troubleshoot this, you would need to put the system into verbose logging mode, and when it happens, see the logs and why it was terminated.

From the snippet you added I can see that it was terminated by either the user or the caller.

The connection quality monitor will not show you the reason the call was terminated. Just the call quality for the duration of the call.

 

[srane.sushant]

But its random. is there any way where i can get email notification if call get disconnected automatically by system?

 

[NicholasP_3CX]

No, this is not possible