call log

  1. Multiple API Issues: CallHistoryView Stuck on Old Data, and Null attached_data in WebSocket

    Version: Enterprise 8SC v20.0 We are in the process of integrating our application with the 3CX API and have run into several critical issues. We have successfully set up an API user (Service Principal) in the Admin Console and are able to get a Bearer token successfully. Using the token, some...
    • faveo
    • Thread
    • api api crm integration api integration call log callconrol callcontrolapi recording logs websocket
    • Replies: 2
    • Forum: Phone System / PBX
  2. vivasupport

    Mismatch in the call log and the recording duration

    Dear Support: Our customer with FQDN brightsun.vivphone.com has reported an issue with call duration — there is a significant difference between the call logs and the call recordings. Could you please assist us in resolving this discrepancy and advise if any modifications are required on the...

  3. Solved Reporting Call Log

    Good day, I have a scheduled report that sends me the previous week's calls. Recently, I noticed that on the report many of the fields have changed, i.e Caller ID is now Call ID. Im, on Version 20.0 Update 6. Before: Call TimeCaller...

  4. v20 Call Reports

    In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter. In v20, it seems like I can only do a report on one CQ at a time. Am I missing something? Is there a way to select multiple CQs...
    • cpe90
    • Thread
    • call log call reports inbound calls only unanswered reporting v20
    • Replies: 4
    • Forum: SMB

  5. V20 Call Log: unable to assign access to users

    Previously our basic team had access to the Call Log. - They were granted access to just this permission when they needed it. This allowed our team to know who attempted to contact the customer, when the customer called back and said "I have a missed call".(despite voicemails being left with...
  6. nicolasGa

    Export CSV Reports Limitation

    Hi, I would like to export in CSV Call Log from 18 november 2023 to 18 november 2024 (so 1 year). But i only have a 2.4Mo file, with 20.000 lines, that doesnt reach 18th nov 2023. Is this an expected/normal behavior? Is there a way to avoid this? Thx,

  7. Call log option are grey out for owner

    Hello 3cx When i an checking call log option its grey out even if i am an System owner. I can not use any of this option to check further. User reported that call is dropped i want to know what is the issue.

  8. Call log V20 filter between hours

    Can you search for a specific call, in the call logs in V20, that happened between specific hours, not only days? Or will this be possible in the future?
    • Thomas Six
    • Thread
    • call log reports v20
    • Replies: 0
    • Forum: Other

  9. Integrated our system with 3cx using REST API but it does not log everything

    Hi, I have integrated 3cx with our custom web app using REST API. My goal is to log everything into our database, but it looks like some records are not recorded when I check the Call Log part. Is there any way to force a log of everything? Thank you.
    • GFCBH
    • Thread
    • call log integration crm integrations rest api
    • Replies: 5
    • Forum: Other

  10. Combined call log/active calls - Active Calls and Log

    I'd love a view that would show both active calls and the call log, like in this awesome mock up:
    • mcsphones
    • Thread
    • active calls call log combined
    • Replies: 0
    • Forum: Server
  11. paul_carass

    Dynamic Integration Behaviour

    Hi @edossantos , Just wondering if you can clarify the expected logic/behaviour of incoming & outbound calls while using the Dynamics 365 Integration in V18? Can you define when a call will be logged as an activity record? Does it have to be a direct call from an external number to a specific...
    • paul_carass
    • Thread
    • call log crm crm activity dynamic 365 integration v18
    • Replies: 7
    • Forum: Other

  12. Calls not logging after update

    Hi there! We have a weird issue with the call log on both the admin portal and on WebClient since updating some of our customers to v16.0.504 (Update 4A?) where the call log no longer works. It's not showing any calls at all since the updates were done, yet on another customer still running...
  13. accentlogic

    Add Call Number to console Call Log view

    Currently we can see a list of calls in the Call Log, but it does not identify the Call Number. This would be helpful when needing to local and troubleshoot a specific call.

  14. Search a specific call in 3cx desktop app call log

    In the 3cx desktop app, is it possible to search the call log for a specific number, so that i can see when it called? Trying to type in the number seems to bring up the address book.
  15. Brandan Hermo

    IVR's reports

    Now in 3CX is not possible generate a report in order to have the complete tracking of one call. In the case where exist several consecutive IVR's, in the reports only appears the first of all. I think that an improvement in this sense would be very useful to obtain the maximum information...

  16. incoming call directed to last connection

    Hello everyone, I would like to use a call flow project to automatically forward an incoming call to the last person who was connected to this number. this can be looked up in the call log. does anyone have any idea how this can be made in the CFD?

  17. Call log: sporadically, inbound entries not showing in log, yet showing when searching for them

    Hi, We are having issues with the call log. Sporadically, inbound calls do not appear in the call log in the Admin Console. However, using the search function on the CID shows the "missing" entry. So apparently it is in the DB. The numbers this happens for do not appear to follow a particular...

  18. Solved General call log for the whole system

    Hi Guys I have a Problem with the call log in our organisation. If a call arrives, it goes to the backoffice first. If no one is available there, the call will be forwarded to "Ring All". The problem is all users except "Backoffice" don't see the external caller ID but the ID "Backoffice" in...

  19. Webclient and administration - different time

    Hello everyone, hope someone of you guys can help me with strange situation. We run 3cx server, latest version by today. We have some issue with time in webclient and in administration on 2 of our workstations. Description: When I log in to webclient and try to set up reminder (wake up call)...
  20. Brandan Hermo

    CALL LOG MANAGEMENT

    I think it is very interesting that 3CX includes the management capacity of the call log so that it can handle the deletion of records before a date, maximum number of registers, etc. in a similar way to the management for the recordings and voicemail.
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