Call Log Report and Extension Statistics Report variance on Answered calls

[mkamal]

Dears,

Would like to get clarification why call logs report and Extension Statistic has different number of data for example on answered calls

Sometime its equal, Less and more. Please confirm what is the difference between 2 reports

Please see below sample

Date ​	Extension Statistics ​	Call Log Report ​	Variance ​
14-Apr ​	547 ​	525 ​	22 ​
15-Apr ​	691 ​	691 ​	0 ​
16-Apr ​	714 ​	714 ​	0 ​
17-Apr ​	845 ​	844 ​	1 ​
18-Apr ​	703 ​	703 ​	0 ​
21-Apr ​	814 ​	818 ​	-4 ​
22-Apr ​	799 ​	811 ​	-12 ​
23-Apr ​	646 ​	654 ​	-8 ​
24-Apr ​	696 ​	716 ​	-20 ​
25-Apr ​	696 ​	711 ​	-15 ​
28-Apr ​	752 ​	772 ​	-20 ​
29-Apr ​	994 ​	1020 ​	-26 ​

Regards
Mahmoud

 

[OlegR_3CX]

Hi there.
As each of these report function differently.
For example, Extension statistic report will not count the calls that are sent to the voicemail of the user. Also, if the lets say answer the call, and then transfer the call to another extension, it will, count as another call.

 

[mkamal]

Hi there.
As each of these report function differently.
For example, Extension statistic report will not count the calls that are sent to the voicemail of the user. Also, if the lets say answer the call, and then transfer the call to another extension, it will, count as another call.

Dear Ole,

But why sometime it got equal. Also which report you will recommend to use for our reporting team to analyze?

regards
Mahmoud

 

[mkamal]

Hi there.
As each of these report function differently.
For example, Extension statistic report will not count the calls that are sent to the voicemail of the user. Also, if the lets say answer the call, and then transfer the call to another extension, it will, count as another call.

Dear Ole,

But why sometime it got equal. Also which report you will recommend to use for our reporting team to analyze?

regards
Mahmoud

 

[OlegR_3CX]

Hi Mahmoud.
As some days perhaps you have a different outcome in the calls as a result the statistics are not the same.
You could check the Call Reports report for the calls, and then the next step will be inspecting and analyzing the logs for each call.