Call Logs Extremely Slow – Possible Link to New AI Transcription Feature?

[Paul-2024]

Hi everyone,

I've noticed that call logs have become unbearably slow lately. We're hosted by 3CX, and I suspect the slowdown might be related to the new AI feature—specifically, the addition of the transcription column in the Call Reports.

Loading same day calls on my end takes a whopping 35.91 seconds to complete according to DevTools.

Has anyone else experienced this issue?

Also, is there a way to disable or remove the transcription column from the Call Reports (https://*.3cx.us/#/office/reports/call-reports) to improve performance?

Appreciate any insights or workarounds!

Thanks,
Paul

 

[TheodorosG_3CX]

This should not be the case however we will need to check this further.
Can you please contact your Partner so he can create a support ticket to check this with logs?

 

[Paul-2024]

Yes, thank you.