Call logs: Wrong name for unknown number

[intermedia]

Hello,

I've encountered a strange issue with the web client. I log in to the web client, and when I place a call to a number that is not in the contact list, the call log shows the name of the user that is logged in next to the number. When I add the number as a contact and refresh the page, the initials('EE') of that contact are shown in the icon but the name stays the same. I've attached some screenshots that hopefully show the problem. '2810123456' is the number I'm trying to call and 'Server Room' is the user that is logged in to the web client. Changing or removing the prefix doesn't change this behavior.

Call to 2810123456 when it is not in the contacts list:


Call to 2810123456 after I save the number as a contact with the initials 'EE'

 

[Evolute IT]

As far as I know, the call log is fixed in the database so if you create a contact AFTER the log was made, it won't change.

 

[intermedia]

Understood, but why show the name of the current logged in agent instead of just the unknown number. If I log in a mobile app with the same extension, it only shows the unknown number both in the mobile client\s call history and in the webclient's call history.

 

[intermedia]

Anyone?

 

[intermedia]

Turns out it was the contact options. Under Management Console > Advanced > Contacts > Options, I changed "Phonebook Display" to "First Name, Last Name" and this fixed the issue. It doesn't make any sense to me though.

 

[Dmitry Yurkin]

Hello, Intermedia.
We are investigating this issue.

 

[Dmitry Yurkin]

Hello, Intermedia, can you tell please (you can send in private message):
1) version;
2) screenshot of advanced -> contacts -> options settings;
3) do you use server-side CRM integration?;
4) screenshot of contact page for contact with strange behavior;