call on 3CX that redirect on Salesforce open new case layout page

[codesave3CX]

3CX window phone application already installed in system and configured with salesforce account,

Actually , want to do that
if i am trying to call on 3CX softphone and it is redirecting to salesforce account for open contact page, but i want to open new case page.

thanks in advance.

 

[Andreas Paradisiotis]

Hello codesave3CX

You need to customize the SalesForce plugin or create your own plugin to meet this requirement. Here is a document to get started https://www.3cx.com/docs/crm-integration/

Thanks