Call or Registration Failed

[sevenvoip]

I am getting the following error when trying to call numbers outside of my area code...

Call or Registration to *********@(Ln.10000@Telnyx LLC) failed.
0.0.0.0 replied: 408 Request Timeout; internal

It's quite strange, but this has happened a bunch lately. The call never shows up in TelNyx so the PBX is dropping it for some reason. Has anyone seen this before?

 

[TheodorosG_3CX]

Have you confirmed from which side the call is failing? You might need to run a capture and check this first

 

[sevenvoip]

Thanks for the reply. I think I may have found something. I set an away presence for this particular extension. This way it would forward straight to his cell phone when he is out of the office or working from home. With the away presence set, he gets this error when making an outbound call. Once he sets to available, he can make the call without issue. Does this make any sense?

 

[TheodorosG_3CX]

This depends on how the inbound call is represented in the PBX. You might also need to check your outbound rules.

 

[sevenvoip]

I checked the outbound rules first. They are setup exactly like the other 15 or so PBX's I have. Any other ideas?

 

[TheodorosG_3CX]

This require further analysis. I would suggest that you open a ticket with 3CX Technical Support.