call pickup problem!

[MuratDemirtas]

Hello there;
After making call pickup the call remains open for many hours. I've sent a picture, how can I solve this problem?

Good work.

 

[JohnS_3CX]

Normally, the callee shows the original recipient, and once you pickup the call, it shows the extension that picked the call.

The callee appears as *0, it seems like you have parked that call after you picked it up.

 

[MuratDemirtas]

Normally, the callee shows the original recipient, and once you pickup the call, it shows the extension that picked the call.

The callee appears as *0, it seems like you have parked that call after you picked it up.

this call is turned on and off for 3 hours. Is there a way to shut it down?

 

[JohnS_3CX]

You mean it's still running as we speak? Either pick it up from parking and end it or press the X in the Active calls menu of your management console to drop the call