Call pickup randomly stops working after latest FW update

[SteveD]

Hi,

This issue has occurred since updating some Fanvil X4 phones to 2.8.0.6251.

We have 3 phones in one ring group who pickup each others phones using a BLF softkey. This has worked fine in the past and still does for a period of time - sometimes a day or couple of days. When it stops working the BLF no longer goes red when the other phone is ringing. When it's not working pressing the BLF does pickup a line on the other phone.

Any ideas?

Thanks
Steve

PS
It's almost 12 months since I raised this issue and nothing has changed! https://www.3cx.com/community/threa...shows-extension-not-caller.54479/#post-224317

 

[SteveD]

Just to add this issue has now been reported by three more of our call pickup groups who have Fanvil phones. We are upgrading to 2.8.1.6317 to see if this fixes it.

 

[SteveD]

After updating to the unsupported 2.8.1.6317 the problem still occurs so trying a roll back to 2.8.0.6251

 

[YiannisH_3CX]

Hello @SteveD

Please note that we are trying to replicate the issue using the same phones in our testing environment so every detail will help with this.
Are the phones local to the PBX or remote? If remote are you using STUN or SBC? What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6.

 

[SteveD]

Hi Yiannis,

Thanks for looking into this.
The phones are local, same subnet as the PBX which is Professional 15.5.15502.6.
Rolling back to 2.8.0.6251 seems to have fixed the issue so far.

Thanks
Steve

 

[YiannisH_3CX]

Thank you for the update and the extra information. Let us know if you face the issue again with this firmware.

 

[SteveD]

FYI the latest stable version we can find is 2.6.0.5850 which is back where we started!

 

[Gylly-Si]

I have a client reporting similar issues with their BLF keys, they are all running latest firmware (2.8.0.6251 ) I updated them yesterday. The BLF lights intermittently stop working so rather than being green for available or red there is just no light at all. The name is still listed but no lights.

 

[Shawn]

+1 on this. i have not been able to make any correlation between anything in particular to the blf buttons / lights not working as they should. seems like it happens to random phones and all are on 3cx 2.0.8.6251. we have mostly fanvil x4's

i don't like the idea of having to choose between ntp or blf issues based on what firmware i deploy.

please address this issue as soon as possible. i was not aware of the blf issue until it showed up in my environment with 2.0.8.6251 deployment

 

[DSXVOICE]

This is a Fanvil specific issue. 3CX will not be able to resolve it. We encounter it frequently, especially with X5s phones. I suggest you open a ticket with Fanvil and the odds are they will supply you with an updated firmware version.

 

[SteveD]

This is a Fanvil specific issue. 3CX will not be able to resolve it. We encounter it frequently, especially with X5s phones. I suggest you open a ticket with Fanvil and the odds are they will supply you with an updated firmware version.

Fanvil got me to try 2.10.0.6586 which has the same problem. Still talking to them & will update if there's any news.

 

[Gylly-Si]

our distributors ask me to try a customer config but again no difference.