Solved Call pickup within Queues

[RobColver]

Enterprise licence v20 update 4 (build 487 release)

I have a queue with agents available but they are not answering a call. I want to pick that call up. Should I dial *20* followed by the virtual extension number of the queue?

 

[NicholasP_3CX]

No, you would do a *20*Ext to pick up the call from the extension that is ringing.

Or, more easily, from your web client panel and do a call pickup if you have the rights to pick up calls.

 

[RobColver]

Many thanks, much appreciated