Call Posistion Problem

[brightvisions]

Hi,

We have a little problem, we have 1 SIP number from SipGate and this is routed to a call Queue, the Call Queue only has 1 member which is using a Yealink T28. The problem is when 2 or more people call in on the number they enter the queue just fine but when their Queue position is announced it always says call position 1 and sometimes they swap around and the phone displays the second caller even though they entered the queue last then it might switch back again.

Regards
Alex

 

[LeonidasG_3CX]

Hi,

There doesn't seem to be an issue with the Queue Service since i've checked out your issue.
Could you give the Queue Manager Service a restart and see if the issue persists?

 

[brightvisions]

Hello,

I have restarted them sevral times, thanks anyway

 

[brightvisions]

can anybody help?