Call quality rating by client

[Auxo]

Hello!
Customer ask for call rating system. Client call to 3CX and reach operator. At the end of a call, when operator disconnects (goes on-hook), IVR should ask client to rate the quality of service by entering digit in DTMF mode (e.g. from 1 to 5). Results are saved somewhere (file or DB) and can be retrieved by customer to build a report. Is this possible with 3CX sytem? Customer have Enterprise licence.

 

[PanagiotisL_3CX]

@Auxo

Have a look at the 3CX Call Flow Designer and the Survey component:

https://www.3cx.com/docs/manual/call-flow-designer-manual/
https://www.3cx.com/docs/cfd-survey-component/

 

[Auxo]

Thank you for advice!
I've looked through the documents provided.
The concept is clear.
But how to link the application with the operator hang up condition?
There are descriptions of linking with call number or outbound, neither is appliable in that case.

 

[Evolute IT]

Thank you for advice!
I've looked through the documents provided.
The concept is clear.
But how to link the application with the operator hang up condition?
There are descriptions of linking with call number or outbound, neither is appliable in that case.

You cannot force the call to go to the CFD when the agent hangs up, as most of the time the caller will too. Best practice is to call the caller back after with the survey.

@VoIPTools has a fully completed module for this.