Call quality report

[PaoloConcari]

Good evening everyone
I'm sorry if I missed something but I've checked the manual and the forum and I can't find anything
All the calls that I see in the Call Log have the options greyed out. In my case I need to check the quality report since some user reported me an issue with monodirectional audio
I'm the system owner of the PBX so I shouldn't have issues with the permissions. Any idea? I can monitor directly on the users but not on the call log.
Does it need the call recording enabled?


Enterprise 3CX self-hosted on GCP

Thanks in advance
Paolo

 

[Alphabetic]

How long did they enable the call quality for? Are you looking in the call log report?

 

[PaoloConcari]

How long did they enable the call quality for? Are you looking in the call log report?

Thanks for the quick reply
That's what I was thinking, I can see there only if the user or me enables the monitoring?
Because in my case I should monitor "the trunk".
This specific issue happens in a flow that is: call sip trunk -> call script with CFD -> external transfer (mobile)
But I can't set the monitor on the CFD extension, so I suppose I'm stuck

 

[Alphabetic]

not sure then if it doesnt show up after they've enabled it. you'd need to do some traces.

 

[PaoloConcari]

not sure then if it doesnt show up after they've enabled it. you'd need to do some traces.

As I mentioned I can't enable on a user since it's a CFD script and then an external transfer. I would need something that monitors the CFD/the trunk itself

 

[NicholasP_3CX]

The Quality monitoring is only for the users. This call will have to go through a user on the system. You would need to do a capture on the PBX to see the call coming in to the PBX and then being forwarded straight out.

 

[kokolino23]

The Quality monitoring is only for the users. This call will have to go through a user on the system. You would need to do a capture on the PBX to see the call coming in to the PBX and then being forwarded straight out.

How we do a capture on v20, please? Thanks

 

[PaulC_3CX]

Hi, @kokolino23
I would recommend that you do the 3CX Advanced training and also attend the very regular 3CX Basic & Advanced training webinars.
See 3CX Webinars for dates.

 

[PaulC_3CX]

Hi @kokolino23
I would recommend that you go through the Basic & Advanced training course available online and via your partner portal, plus subscribe to the forthcoming 3CX Basic & Advanced Technical training webinars.

 

[kokolino23]

Hi, @kokolino23
I would recommend that you do the 3CX Advanced training and also attend the very regular 3CX Basic & Advanced training webinars.
See 3CX Webinars for dates.

I found where is that option, thanks for your reply.