Call queue access

[Faulhaber GmbH]

Hi there,

I'd have just a few short questions. We are using the current version of 3CX.

We have 3 call queues: support, management and one for our development team.

• It seems that anyone can drop calls that are currently waiting in any call queue - you don't even need to have any rights in that queue to be able to drop calls. (Webclient -> Switchboard -> All -> right click on any call lets you drop that call). Can we disable this?
• We would like to have our agents be able to pick up calls from other call queues, for example if one of our developers waits for a call and sees that his client is already waiting in the support queue. How can we enable this? I couldnt find a permission that would enable this.

Thank you in advance

 

[JohnS_3CX]

Hello,

If they are part for the queue then they can drop the calls, this cannot be disabled currently.


You can have your agents to be part of other queues, but not logged into those queues. So now they should be able to pick up calls when needed https://www.3cx.com/docs/pbx-queue-status/#h.ivks9coc1qu5

 

[FS_Mathieu]

Hello @Faulhaber GmbH

It can't be disable actually.