We are having a strange issue with one of our call queues that I'm hoping someone can shed some light on.
First of all our setup: 3CX is running on a dedicated machine with CPU 4 Cores @3.5GHz and 8GB of RAM.
3CX version is 15.5.1552.6 Professional.
The phones involved are Fanvil X4 or X4G all on firmware 2.8.0.6251.
We have two offices on the same site that have a dedicated call queue each, and one shared, when one office is low on staff the other will pitch in to answer the phones so both of the individual queues are identical and only differ by who is logged into them.
The actual issue is that on one of our call queues there is a delay between picking up the handset, and either party being able to hear each other in the region of about 10 seconds. The part that is perplexing me is that this is only happening on one of the queues! Extensions in both offices experience the delay on queue A, but queue B works fully as expected.
Both queues are identical as far as settings are concerned, the only differences are the names, extensions, logged in agents and direct dial numbers (this still occurs when using an alternative direct dial).
Any insight to help me sew up this issue would be greatly appreciated!
First of all our setup: 3CX is running on a dedicated machine with CPU 4 Cores @3.5GHz and 8GB of RAM.
3CX version is 15.5.1552.6 Professional.
The phones involved are Fanvil X4 or X4G all on firmware 2.8.0.6251.
We have two offices on the same site that have a dedicated call queue each, and one shared, when one office is low on staff the other will pitch in to answer the phones so both of the individual queues are identical and only differ by who is logged into them.
The actual issue is that on one of our call queues there is a delay between picking up the handset, and either party being able to hear each other in the region of about 10 seconds. The part that is perplexing me is that this is only happening on one of the queues! Extensions in both offices experience the delay on queue A, but queue B works fully as expected.
Both queues are identical as far as settings are concerned, the only differences are the names, extensions, logged in agents and direct dial numbers (this still occurs when using an alternative direct dial).
Any insight to help me sew up this issue would be greatly appreciated!
