Call Queue - Extension Number Display

[Samantha Fonseka]

Dears,

In our support department using certain number using call queue to different supporting staff, when the supporting staff pick the phone other party can see the extension number. how to avoid not to display the supporting staff extension number appearing.

 

[leejor]

If I'm understanding you correctly, you are trying to block caller ID, for internal calls, to a queue. I'm not aware of this being possible. If you could train callers to use an external number, that can then be routed out on a loop trunk, then back in, to the queue, you could probably manipulate the caller ID in the outbound rules. Each call would, however, count as two calls, against your licence.

 

[ChrisC_3CX]

Just want to confirm that, indeed, you cannot block the caller ID for internal calls.

Also I have to mention that what @leejor mentioned should in theory work but I would recommend against such a configuration as it would potentially render all affected call flow scenarios unsupported due to the fact that the components involved were not designed for such a use case.

EDIT: Just to confirm, what's the exact use case here? Is there another reason you're trying to hide the Caller ID? What are you trying to achieve?