Call Queue Issue

[ntnetzeband]

Hello,

We are having an issue where one of our call queues rings for 7 seconds then the call drops and then the queue rings again for 7 seconds then drops again, etc.

I've checked settings and wiresharked the call and it looks like the 3CX server sends a cancel SIP message and then starts the call over again but I don't know what to make of it.



Has anyone else seen this or know what could be causing the problem?

 

[Jes.amos]

Probably a dumb question but if it is only on one of multiple queues have you deleted and recreated the queue?

 

[ntnetzeband]

I have not deleted and recreated the queue. I thought about it but we are pretty much a 24/7 business so I would need to find time to be able to delete the queue without it affecting calls even though I know it will only take a minute to do.

 

[Jes.amos]

What about creating a new queue with the same settings and cutting over mid day? Shouldn't make a difference if the same agents are in the queue. You'd just have to change the inbound rules and if it screws up then you can always put it back to the original queue.