Call Queue Recording

[K33n]

I have recently implemented a Call Queue for our Service Desk and would like for the calls to be recorded. I have enabled the feature in the Call Queue settings and have also placed the disclaimer message about being recorded but the calls do not record when the Service Desk answer the phones. Do I need to enable another feature somewhere else?

 

[leejor]

This deals with version 15, but may still apply unless the process in 16 has changed.

https://www.3cx.com/community/threads/call-queue-recording.54829/

 

[K33n]

I'm not too concerned with outgoing calls right now just any call that comes in is not recording. The Queue has the Record all calls setting checked but the calls are not being recorded.

 

[YiannisH_3CX]

The queue settings control if the caller wants to opt-in or opt-out of recording, it does not control the ability to record the calls. You will need to enable the call recording under each agents extension to able to record calls coming to the queue.
https://www.3cx.com/3cxacademy/videos/intermediate/call-recording/

 

[K33n]

This is exactly what I was looking for Thanks YiannisH I appreciate the help!