Call Queue Wrap-up

[Chris.Cable]

I know this has been discussed many times throughout the forums over the past few years, but I would like to re-emphasize the need for traditional queue wrap-up functionality with the following items:

1. Display the wrap-up timer for the agent and others to see.
2. Allow the agent to cancel the wrap-up early.
3. Provide an option to extend the Wrap-up, possibly with a status for extended wrap-ups, which doesn't log the agent out from the queue and also doesn't present calls until they are available again.

These are basic features of all call centers and would make life much easier for many 3CX users supporting them.

Chris

 

[ChrisC_3CX]

As this functionality is not available in the current version of 3CX what I can recommend is that you search through our ideas section to see if anyone posted these as feature requests and upvote them.

Allow the agent to cancel the wrap-up early.

For the above I have found a few but the one I linked below seems to have the most upvotes:
https://www.3cx.com/community/threads/wrap-up-time.58591/page-2#post-360681