wrap-up

  1. waved_alpaca

    Visible Wrap up Time

    Is there no way to see which agents are in wrap up in the various queues?

  2. Call Queue Wrap-up

    I know this has been discussed many times throughout the forums over the past few years, but I would like to re-emphasize the need for traditional queue wrap-up functionality with the following items: Display the wrap-up timer for the agent and others to see. Allow the agent to cancel the...
  3. kinetix

    Manual Wrap Up

    It would be great to have a WRAP UP time that would start when an Agent finishes their call, but ends MANUALLY by pressing a button (or something simlar). There are too many times where an Agent is waiting for Wrap Up time to be reached, and/or additional Wrap Up time is needed.
    • kinetix
    • Thread
    • agent agent wrap agent wrap up queue wrap wrap-up
    • Replies: 0
    • Forum: Server

  4. Queue Call Handing, Agent logins, and wrap up time.

    Having calls automatically go to the 'destination no answer' for a queue if there are no agents logged in or the last agent logs out has been causing us issues. We have a small team of agents that perform many job duties outside of answering calls. In order to get around not having the ability...
    • tmrazek
    • Thread
    • agents queue wrap-up
    • Replies: 2
    • Forum: Server

  5. Queue Calls with no agents Logged In

    Is there a way to have new calls still queue up when agents are logged out? Currently, we are having an issue 'tuning' our wrap-up time, as some agents need more time depending on the situation. We are working through the idea of having the agent either logout of the queue or let the call ring...

  6. Wrap-up time queue manually override on clientside

    Hello, Agent is done earlier then the wrap-up time is setup for. Client now needs to wait until the wrap-up time is done until the agent can get a new call from the queue. Only way to get around it is to transfer to an extension. Not only is this time consuming, this will also be then set as a...
    • Kay
    • Thread
    • queue wrap-up
    • Replies: 4
    • Forum: Server

  7. Call tags/wrap up codes

    Dear 3CX community, My organisation is currently using 3CX (Pro Edition) as a VoIP solution for our offices and would like to use it to run our call centre as well. My question is - after an agent has answered a call from the queue, upon its completion, are they able to give a code/tag to...
    • Alex92
    • Thread
    • call center agent call center management call centre queue wrap-up
    • Replies: 1
    • Forum: Phone System / PBX

  8. Wrap-up time and abandoned status

    Hi, I have found 2 issues in call queue in ver. 15.5 1st: when call in the queue is forced (or forwarded) to an agent (manualy by drag and drop agent action or queue manager) the call is stated as abandoned in reports and in 3cx windows phone app 2nd: when call in the queue is forced (or...
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