Call Queues and Multiple Voice Messages

[TechAddicts]

Hi there!

I am wondering if I can call on the forum for some ideas on how to solve a potential configuration issue.

SYSTEM OVERVIEW:
- 1 x Inbound number
- 5 x handsets
- 1 x Call Queue with 3 x handsets in the call queue

REQUEST:
Customer basically wants to be able to have the ability to setup different VoiceMessages (Technically IVR's so a message can't be left). They want to the ability to turn the phone system over to night mode and play a specific message. They also want the ability to step out from the office for 10-15mins have have the phone solution play and alternate message.

Does anyone have any ideas on how to best configure this considering we are using call queues.

 

[YiannisH_3CX]

Just set it up using groups via the Webclient. There are inbound settings for in office, out of office, and break times. You can also set a temporary status change and reset it whenever necessary.