David_K Bronze Partner Basic Certified Joined Apr 3, 2019 Messages 198 Reaction score 27 Nov 17, 2021 #1 Hello Is it possible to have different office hours per call queue? What I want to do is call queue 1 open till 5 PM, but call queue 2 open till 7 PM
Hello Is it possible to have different office hours per call queue? What I want to do is call queue 1 open till 5 PM, but call queue 2 open till 7 PM
Saqqara Bronze Partner Basic Certified Joined Mar 12, 2014 Messages 4,775 Reaction score 1,471 Nov 17, 2021 #2 You can not set office hours on the queue, only the incoming SIP number being redirected to the queue. You could use Call Flow Designer, if you have Pro or Ent license and not 3CX hosted - https://www.3cx.com/docs/cfd-routing-calls-time-day/ another option create dummy extensions, route incoming number to these dummy numbers Last edited by a moderator: Nov 15, 2022 Reactions: VoIPTools and ChrisC_3CX
You can not set office hours on the queue, only the incoming SIP number being redirected to the queue. You could use Call Flow Designer, if you have Pro or Ent license and not 3CX hosted - https://www.3cx.com/docs/cfd-routing-calls-time-day/ another option create dummy extensions, route incoming number to these dummy numbers