Call Queue's not registering - BUG in RC1. FIxed RC2

[bbusino]

The v9 app works great except that none of the call queues register. There are no errors and I have tried to delete and re-create the queues to no avail. Here is my log:


18:33:18.081 Currently active calls [none]
18:32:48.081 Currently active calls [none]
18:32:16.081 Currently active calls [none]
18:31:44.081 Currently active calls [none]
18:31:14.081 Currently active calls [none]
18:30:52.907 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b07ecc8f006e2a7b/MakeCall]
18:30:52.907 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=6060e83edced850b/IVRForward]
18:30:52.906 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b8d497258ef9b233/EndCall]
18:30:52.905 [CM504001]: Ext.807: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=db1b3ec6dce5a56f/807]
18:30:52.891 [CM504001]: Ext.806: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=897286033fe34618/806]
18:30:52.876 [CM504001]: Ext.803: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=2c9ee3b97659bcc2/803]
18:30:52.862 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=d66d7cd6ba5a7ee8/800]
18:30:52.849 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=3e2d005e2608cf9f/999]
18:30:50.642 [CM504004]: Registration succeeded for: 10000@Junction Networks
18:30:50.609 [CM504004]: Registration succeeded for: 10001@BroadVox
18:30:50.547 [CM504004]: Registration succeeded for: 10002@BroadVox 800
18:30:50.334 [CM504003]: Sent registration request for 10000@Junction Networks
18:30:50.301 [CM504003]: Sent registration request for 10001@BroadVox
18:30:50.248 [CM504003]: Sent registration request for 10002@BroadVox 800
18:30:50.113 IP(s) added:[192.168.1.209]
18:30:48.437 [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=b14cfd667294b561/704]
18:30:48.436 [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=e59859f795da00a3/703]
18:30:48.435 [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=8f16a0fe59e5de00/702]
18:30:48.428 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=63629b39d5d81d7a/701]
18:30:48.408 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=b28bb2986bfc761d/700]
18:30:48.206 [CM504001]: Ext.SP9: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=98c8a39de4521f03/SP9]
18:30:48.205 [CM504001]: Ext.SP8: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=39a53a6fac999273/SP8]
18:30:48.204 [CM504001]: Ext.SP7: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=3d4a939c89db548f/SP7]
18:30:48.204 [CM504001]: Ext.SP6: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=14be863885bd8e65/SP6]
18:30:48.203 [CM504001]: Ext.SP5: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=883673d6701632fa/SP5]
18:30:48.201 [CM504001]: Ext.SP4: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=b1e1ca9402a7315d/SP4]
18:30:48.189 [CM504001]: Ext.SP3: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=48c486652646df74/SP3]
18:30:48.171 [CM504001]: Ext.SP2: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=7eca8e38c7819acd/SP2]
18:30:48.153 [CM504001]: Ext.SP1: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=f9bf257d542ca90d/SP1]
18:30:48.138 [CM504001]: Ext.SP0: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=bcb0226b4552b1a5/SP0]
18:30:48.130 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=6659b944364b1675/*1]
18:30:48.122 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=c131bb344b259f87/*0]
18:30:48.006 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=75598b18ed3cca3b/*777]
18:30:42.910 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/102]
18:30:42.877 [CM504004]: Registration succeeded for: 10002@BroadVox 800
18:30:42.863 [CM504004]: Registration succeeded for: 10001@BroadVox
18:30:42.827 [CM504004]: Registration succeeded for: 10000@Junction Networks
18:30:42.751 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
18:30:42.526 [CM504003]: Sent registration request for 10000@Junction Networks
18:30:42.460 [CM504003]: Sent registration request for 10002@BroadVox 800
18:30:42.130 [CM504003]: Sent registration request for 10001@BroadVox
18:30:42.081 Currently active calls [none]
18:30:42.063 [EC200006]: Conference server is connected: application:WIN-EQ9TWJHXTFZ:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:49230
18:30:42.049 [EC200002]: Media server is connected: application:WIN-EQ9TWJHXTFZ:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:49229
18:30:42.041 [EC200004]: IVR server is connected: application:WIN-EQ9TWJHXTFZ:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:49228
18:30:41.915 [EC200005]: Parking Orbit server is connected: application:WIN-EQ9TWJHXTFZ:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:49224
18:30:41.197 [CM506002]: Resolved SIP external IPort (66.92.65.41:5060) on Transport 192.168.1.209:5060
18:30:41.088 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.209:5060
18:30:40.979 Transport [ V4 192.168.1.209:5060 UDP target domain=unspecified mFlowKey=796 ] is joined to SIP multicast group
18:30:40.105 Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert]
18:30:40.105 [CM501006]: Default Local IP address: [192.168.1.209]
18:30:40.105 [CM501007]: *** Started Calls Controller thread ***
18:30:40.105 [CM501002]: Version: 9.0.12808.0
18:30:40.090 [CM501001]: Start 3CX PhoneSystem Call Manager
18:30:39.981 [EC200001]: Configuration server is connected: application:WIN-EQ9TWJHXTFZ:5485/DBProvider local:127.0.0.1:49221 remote:127.0.0.1:5485
18:30:39.981 [CM501009]: License Info: Loaded Succeed


I have a valid license key for v8 that SHOULD in theory work on v9. Has anyone else seen this and what can I do to fix? I have tried re-install and reboots.

 

[LeonidasG_3CX]

Re: Call Queue's not registering

Hi,

Can you go to Settings > Advanced > Custom Parameters and find the parameter called: DEFAULTLOCALIP
When you find it, make sure the IP inserted there is the IP of the computer that has 3CX installed. If this IP is not the correct IP, the Queues will never register.

Please confirm this.

Also send a copy of your Backup to [email protected]

 

[nb]

Re: Call Queue's not registering

Yes this is why I asked you
Send the backup to [email protected] or upload it somewhere so I can download it. We are planning the release on Monday. if you send it on time and we find a problem which was not yet rep, we might include a fix in next release.
Dont send backup info in forums. Send me email.

Thanks

 

[bbusino]

Re: Call Queue's not registering

For anyone else whose call queues were not registering (service started fine, just the queues wouldn't register) the workaround/fix that support walked me through was:

Delete queues, restart services, and recreate the queues
Make sure the DEFAULTLOCALIP is set to the Nic IP
Local Sip Domain (Settings -> Advanced -> Settings for Direct Sip Calls) is set to that same ip.

Restart the service and queues should register. Tech support guy said that the "Local Sip Domain" shouldn't have any effect on the queue registration process so it is a bug, but this might help someone else.

Cheers.

 

[MichaelB_3CX]

Re: Call Queue's not registering

Hi, are you using the latest build?
We released RC2 this should be fixed.
Thanks