Solved Call recording after transfer

[Psevdokounian]

Information about my system.

3CX Version: Enterprise 16.0.611
Server OS: Windows Server 2016
Is the 3CX Server Hosted and where: Hosted in my local network.
IP Phone Make/Model/Firmware: T19P E2
Provisioning Method: Local
Trunk Provider or Gateway Make/Model: UzTelecom (Not supported)
Has the Firewall Checker passed: YES
Are custom Phone Templates being used: NO

Hello. Please help me solve the problem.
I call to the trunk, the call is received by the Secretary at reception. Then, after the conversation, the Secretary transfers the call to another external number (the Employee is not in place). Recording during a call from an external number to the trunk, i.e., to the Secretary's number, passes normally. You can listen recordings. But there is no record after the transfer. Like i'm calling from 990175489 to 712024000 (this moment recorded) but when secretary transfering my call to another external number like 909225489 i have record, but 3sec and no audio.

PS. All call recordings at ON.

 

[JohnS_3CX]

Hi,

Check that all your extensions (The secretary in this case) have recording enabled for all calls


Also check your trunk Options > Advanced looks like this


After you forward the call outside, click here and see if the call remains connected via your PBX

 

[Psevdokounian]

Thank you, i will try to do this.

 

[VoIPTools]

I wonder if I understand the scenario correctly. If the secretary is receiving an inbound (external) phone call and transferring that call to an external phone number, the 2nd leg of the call cannot be recorded. The only part of the call that will be recorded is the leg when the external party is speaking to the secretary.

 

[Psevdokounian]

I try like you say, but not help'd. In this section shows that 1 in use.

 

[Psevdokounian]

I wonder if I understand the scenario correctly. If the secretary is receiving an inbound (external) phone call and transferring that call to an external phone number, the 2nd leg of the call cannot be recorded. The only part of the call that will be recorded is the leg when the external party is speaking to the secretary.

" secretary is receiving an inbound (external) phone call and transferring that call to an external phone number" right. but why? And now i understanded that if i transfer call like External to secretary -> to internal 200 then redirect to external this not working to. What can i do in this situation. Why 2nd not working?

 

[VoIPTools]

3CX only records calls associated with an extension. If the call does not have an extension participating in the call, it will not record the call.

For example:

External --> PBX --> External.

Calls of this type that do not have an extension participating in the call will not be recorded. Only calls like this will be recorded:

External --> Extension
or
Extension --> External
or
Extension --> Extension

 

[JohnS_3CX]

Did you want to record the call after it leaves the PBX, so basically the conversation between an external caller to another external call? (not extension)

In that case no, it will not be recorded because calls are recorded on the extension level (not the trunk which does the forwarding)

 

[Psevdokounian]

Ok. I understand. Thank's to all for help)