Call Recording for 3CX

[novastar]

@archie: ofcourse I do have version 5

 

[archie]

@archie: ofcourse I do have version 5

Strange than. I tested it with Snom 320 and 360 - both are working just great. May be it is something with your Snom settings or firmware?
Please, check page 'Function Keys' / Record should be 'Key Event' / F_REC
My firmware is 'snom360-SIP 6.0.6'

If it doesn't help - I will need your logs taken in Verbose mode to investigate the issue.

 

[novastar]

@Archie: Thanks for your reply. The value F_REC was correct, but the wrong type was selected. After changing that to 'Key Event', the option works perfectly.

Two other major problems left:
No music on hold is played and since yesterday, the Digital Receptionist doenst transfer any call to an extension or ringer group after the timeout period. I guess it's better to start a new thread for this issues?

 

[Ryandc]

Has anyone tried using CallRex from Telrex (http://www.telrex.com/callrex.htm) for call recording.

Based on their port mirorring concept, in theory it should work.

Cain & Abel is the best VOIP recording software for Windows that I've found. As a bonus, it does lots of other slick packet-sniffing related stuff.
Downside is, your current network config might require some tweaking if you want to use it for recording.
-Ryan

 

[eddietang]

Call recording is a requirement is situations like call centers, broker agencies etc. We in the company use call recording to playback in classroom to gauge the quality of our help desk agents and also provide training to help calls better. Therefore we need to record all calls of our helpdesk agents.

So if 3CX can add this functionality in as part of its PBX features, it would be one up against other all the other competing products as none of them have this feature built-in.

 

[alicic]

Eddy,

As I know it is not a feature implemented in 3CX Phone System. Calls can only be recorded form some IP Phones.
What we are talking here is a product which makes call recording for every IP-PBX system and thus 3CX.

So the solutions presented here can setisy our needs for call recording with 3CX.

regards,

 

[archie]

alicic, sorry, but you're wrong. PBX has built-in possibility to record calls, but for now it could only be triggered by Snom phones, because they have easy to use mechnism for that - SIP INFO with Record header. Later, we're going to implement DTMF-triggered recording (use of dial codes during a call), but before we need to decide how to work with all types of DTMF delivery. You see, PBX couldn't intercept DTMF in RTP (inband or out-of-band) if a call is direct (Media Server is not involved). So we can easily collect DTMF in SIP INFO, but for now we can not to require SIP INFO-only mechanism of delivery, because then we won't be able to support IVRs because they can use RTP DTMFs only. So we have kind of dilemma here which we're trying to solve.

 

[alicic]

Archie,

Good to hear that. I will be realy happy when this will be implemented, so there will be a complete solution from 3CX.

regards,