Solved Call recording not working after location change

[Moz]

Hi All,

I added an additional drive to a Linux install, changed the call recording location and migrated all the old recordings to the new location. I then tested we could open all call recordings via the web interface which worked fine.

3CX shows recordings being logged via the tab but if I try to download them they error with a 404 and they can't be found via FTP to PBX.

Permissions for the new location should be okay as I used the pbxexpress user via FTP when moving the old files and I can create new folders.

Anyone got any ideas?

Thanks,

 

[JohnS_3CX]

Hi Moz,

What OS and PBX versions are you currently running?

Was it installed using PBX Express?

The correct user should be 'phonesystem' so if this user doesn't have the rights then the PBX will not have access to said folder.

 

[Moz]

Hi John,

Apologies for the delay.

Turns out a permission was off after migrating old recordings to the new location. This stopped new recordings from saving at all.

Unfortunately, there were no failure errors generated and the normal recording report showed they were still working.

Thanks,

 

[JohnS_3CX]

Hi Moz,

Glad it was resolved.