Call Recording Storage Constantly Nearing Quota – Seeking Scalable Solution Within 3CX

[JorelV]

Hi 3CX Team,


I manage a 3CX v20 system for a busy animal clinic with a high volume of daily calls. Call recordings are essential to their operations, and earlier this year, they exceeded their 15GB quota.


To address it, we reduced the temporary recording retention period to 100 days, but the storage still climbed beyond 17GB last month. The business then made the decision to upgrade to the 30GB plan. However, we've now received another warning that storage is at 85% capacity—so it seems we’re heading toward the same problem again, even with the upgrade.


I previously contacted support regarding compression or alternate recording formats, but I was told the system doesn't allow changes in how recordings are stored.


At this point, I'm trying to find out what other options or best practices are available within the 3CX platform to keep recordings manageable long-term without running into these repeated quota issues. Ideally, we're looking for solutions that don’t require additional infrastructure or costs, especially since the customer already committed to the upgrade.


Would love to hear how others in high-call environments are handling this, or if 3CX has any future plans for smarter recording management.


Thanks in advance for any insight!

 

[VoIPTools]

You have hit on all the pain points of managing recording storage. You may want to consider taking a look at our 3CX Recording Manager tool. Our tool offers recording compression resulting in a 75% decrease in file size with no detectable degradation of the audio quality. We also offer immediate archival to NAS, SMB, iSCSI SAN, symbolic links, and the AWS file gateway service to name a few options.

We offer separate retention policies for both the original recordings as well as the archived versions. Access to the recordings is provided through a simple web interface rather than needing to assign users 3CX console permissions to access recordings. Further, we offer department-level manager rights so staff only have access to the recordings you allow. If you need an enhanced approach to managing recordings, we can help.



...And then there are all the really awesome new AI features included in our tool. With our "Ask AI Anything" feature you can automatically analyze your phone calls and identify appointments, task assignments, key discussion points, and score agents on their knowledge, courtesy, ability to overcome objections, find better ways to close a sale, etc. Want to see how staff are improving their scores over time? Need to identify staff who need additional training, or struggle with courtesy, now you can automatically.

You can do all of this easily with our tools and everything is performed automatically for pennies. If you have a quality assurance team that reviews phone calls and generates agents scores.... well... maybe this is a opportunity to redirect staff to other duties. And because we can perform this analysis in seconds, you no longer need to perform random samples, now you can afford to analyze every phone call (if you want). And we can send the analysis via email for real-time feedback.