Call recording volume too low

[Doberman_Tech]

Hey guys,
Got kind of an odd one but I am stumped. I have a client that their receptionist is almost un-hearable on the call recording playback. If your on the phone with her you can hear her just fine but when you play the audio back from the recording you almost cant hear her. We have tried cranking her mic volume up to the point its so loud she gets an echo so then I dial it back just a bit and the echo goes away but she still can barely be heard. They are on 15.5 sp6.

 

[nub]

can you look at the file in audacity, check the current peak level of the selection letting you know if it is indeed low or it could be the playback equipment. do internal calls have the same low playback or is it only calls going out over a trunk.

 

[Alphabetic]

Is it a STUN phone?

If so, have you got PBX delivers audio enabled on their EXT?

 

[Doberman_Tech]

Is it a STUN phone?

If so, have you got PBX delivers audio enabled on their EXT?

No phone is not STUN

can you look at the file in audacity, check the current peak level of the selection letting you know if it is indeed low or it could be the playback equipment. do internal calls have the same low playback or is it only calls going out over a trunk.

It has only been brought up on calls going over the trunk as they do not really do much internal calling. I will try and pull a call and see what audacity shows.