Call Recording

[ssss25]

Hi,
I have looked through forum, and googled but I didn't get good answer about call recording. In some old threads I Saw that Version 5 was supposed to have call recording, in others, that version 10 will have it, and some say it's an add-on. Can anybody tell me if right now I Can set the system to record calls wither on demand or all the time or based on some criteria?

Thanks a lot.

 

[mhanson]

Call Recording is currently a feature of Version 9, and has been for a few versions.

You can record via the 3CX assistant software, or you can set to record based on extensions.

 

[nevets429]

Works fine as well, we have it set to record ALL calls and we purge them after 30 days. Has saved our bacon a few times already where customers said we said one thing.... go pull the recording.

 

[ssss25]

Thanks for your replies I must b missing something. I went to 3cx website and didn't see any product called 3cs assistant! I looked at the 3cx phone system management console, and nothing there either. nothing in the ext configuration tabs! Sorry I am onyl few days using this system so forgive me if I am missing something really obvious.

Thanks...

BTW, I do have the 9 version.

 

[ssss25]

BTW, Is this just call recording where user records their own calls? Or the system recording all calls?

I found this:

http://www.3cx.com/3CXAssistant/

but the download just points to download the server.

Thx,

 

[ssss25]

Sorry about the mess

So I found the Call assistant, which is a user addon and they can record their calls. But I want to record the calls for all extensions as mentioned by nevets429... That I Would guess is something done on the 3cs server, and I cannot find it.

Any help on how to record all extentions would be appreciated.

Thanks,

 

[mfm]

Hi There,

To record all calls done by a specific extension ( making the change to all would record all) is simply by going on the extension settings in the 3cx management console > Other >"record all calls" tick it and all the calls will be recorded.

 

[ssss25]

Thx. The last 4 check bars are greyed out including record all call?

Also can the user initiate call recording using.a start code?

 

[ssss25]

Aha.. free version

 

[SY]

http://www.3cx.com/phone-system/3CXPhon ... ochure.pdf (All features are specified at the bottom of this document)
http://www.3cx.com/support/ (documentation)

These links are at the top of this page. First one is "BROCHURE", second one is "SUPPORT"...
Thanks