Solved Call recordings but only the users

[dave.king]

Hello Everyone,

I have a requirement where a client needs each user to access their recordings, but only their recordings. I have managed to add the feature, but it provides access to the whole companies recordings which is just a massive no no. Is this possible?

Thanks

Dave

 

[ChrisC_3CX]

If what you have done is provide them with Management Console Access and specifically reporting then it will indeed provide the users with access to all recordings.

What you should do instead is provide extensions with access to their recordings so that they can check them via the 3CX Webclinet/Desktop App. This can be done in "3CX Management Console >> Users/Extensions >> Phone Provisioning tab >> select "3CX App"" from the dropdown and then enable the following:


They should then see this in the 3CX Webclient/Desktop App:

 

[dave.king]

Thanks, I did that for myself, but I can see all recordings in my app?

I have tabs that say "All Recordings" and "My Recordings", I don't want All Recordings

 

[ChrisC_3CX]

"All recordings" is for when you have access to also see recordings of group members. This can be set in "Users/Extensions >> Rights":


If you do not have this right then all users see is their own recordings only, regardless of whether "All Recordings" is selected or not.

Group Recordings show up with the following icon:


If these don't come up then the "My Recordings" and "All Recordings" should be identical lists.

 

[dave.king]

You sir, are a legend.

Thank you.

 

[ChrisC_3CX]

You're very welcome! Glad I could help!