Hi All,
Sorry if this is a simple question, but I have a user who can access the management console to get access to call reports and recordings. If they are looking for a single recording but they aren't sure if the external number dialled into us, or if we called them.... then they have to run 2 reports. 1 to show inbound calls, and the other to show outbound calls.
Is this the correct way of doing things, or is there another way I am missing?
Thanks!
Sorry if this is a simple question, but I have a user who can access the management console to get access to call reports and recordings. If they are looking for a single recording but they aren't sure if the external number dialled into us, or if we called them.... then they have to run 2 reports. 1 to show inbound calls, and the other to show outbound calls.
Is this the correct way of doing things, or is there another way I am missing?
Thanks!
