Call Recordings only for specific queue

[aflorea]

Hello,

Is there a way to make that the manager cand see the calls for a specific queue not for entire group?I am asking this because the agents are part of different queues and groups.

Thanks!

 

[JohnS_3CX]

Hi @aflorea

Unfortunately no, the option is only for allowing you to view the whole group recordings.

 

[warsef]

It would be great if it you can specify what recordings a extension can see. From what group or maybe per person.