Call Rejection

[Alphabetic]

Good morning,

v20 PBX with Yealink phones on supported FW.

User states when they reject a call they get polled a few seconds after with the same call and cannot dial out.

How can I configure the system so they can reject the call and have enough time to dial out?

they're in a queue.

 

[OlegR_3CX]

Hi there.
Does it mean they have Ring all strategy?

 

[Alphabetic]

Yes the queue is set to ring all

 

[OlegR_3CX]

This will not be possible as the user is polled right away and constantly if available.

 

[Alphabetic]

What strategy would make it possible to reject a call?

 

[OlegR_3CX]

You can use random 3 if many other members are there for example, but also keep in mind that if only your agent is available, and other don't, it will poll you even if you reject the call.

 

[Alphabetic]

Ok ill tell them to DND.

 

[OlegR_3CX]

Ensure that they can log out from the Queue in that status, too, and the option is there.

 

[Alphabetic]

So apparently, with the T42S phones its possible for them to hit reject and then dial a number before they're polled again. Looks to be specific to this model vs the 40G they have.

 

[OlegR_3CX]

Thank you for the feedback. But, does it mean if you push Reject on the phone, you can see the call statistics for the polls increases? Or this Reject button only kind of silence the call and remove from the foreground?

 

[Alphabetic]

I think it just removes the call from the phone and gives the user enough time to dial out.

 

[OlegR_3CX]

So it's not actually rejecting the call as it would when using 3CX applications.