Call Report changes in V6

[DrQuack32]

Hi

In V5, if there was a name against a number in the company phone book, it pulled this through the inbound caller

In V6, it no longer displays this but it will reference it in the Call Activity Details


Is there a way to restore this functionality? A customer uses it to filter inbound calls by employee so they can what customer calls they get

 

[Alphabetic]

Doubtful.

why cant they filter by the number instead? its no big deal..

they could even "Find & replace" in excel

 

[DrQuack32]

For folk that understand IT like you and me, I totally agree with you.
However I am working with a client and this person is on reception. This is part of their chores (filtering employees out that call and getting accurate numbers). I wont denegrade their skill set but they do not have skills like you or I do.

I'm a little surprised this was removed but also not something that could be restored (noting 3CX have not replied yet). It matches whats in the Phonebook on the PBX...

 

[KyriacosS_3CX]

Hi,

You could create an excel template with VLOOKUP for them as an option, or check out our Excel reporting template that has a build in data processing that pulls that data from the Details and applies them in other places.
https://www.3cx.com/blog/news/visual-call-reports-excel-google/

 

[Alphabetic]

Hi,

You could create an excel template with VLOOKUP for them as an option, or check out our Excel reporting template that has a build in data processing that pulls that data from the Details and applies them in other places.
https://www.3cx.com/blog/news/visual-call-reports-excel-google/

This template looks really great.

One step closer to PowerBI