Call logs for my queue report some calls as the wrong extension.
I think it is when the call is picked up from the queue with*20*
The recorded .wav file has the correct name and folder location for the extension that took the call.
Is this normal behavior or have I something wrong?
It makes it a little difficult when searching for a particular call.
I think it is when the call is picked up from the queue with*20*
The recorded .wav file has the correct name and folder location for the extension that took the call.
Is this normal behavior or have I something wrong?
It makes it a little difficult when searching for a particular call.
