Hi Guys,
Running V15 PRO, and the reporting seems very bland?
I'm wanting to create a report that will give me daily queue stats in a tabular form BY DAY with totals (For the Period supplied) at the bottom?
It seems my only options are said totals (above), or get someone to sit and run a daily report for each day required and manually capture this into excel?
Daily Requirements are as follows; (Either export by week or by month)
- Daily incoming calls
- Number of answered calls
- Number of abandoned calls
- Average handling time
- Average waiting
I can't find a report that will do this for me...
Running V15 PRO, and the reporting seems very bland?
I'm wanting to create a report that will give me daily queue stats in a tabular form BY DAY with totals (For the Period supplied) at the bottom?
It seems my only options are said totals (above), or get someone to sit and run a daily report for each day required and manually capture this into excel?
Daily Requirements are as follows; (Either export by week or by month)
- Daily incoming calls
- Number of answered calls
- Number of abandoned calls
- Average handling time
- Average waiting
I can't find a report that will do this for me...
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