Call Reporting News for PRO Users

[nikolascx]

Changes to standard reports coming in January 2025.​

In our previous blog post we focused on new features coming to the Enterprise edition and on the Grafana and PowerBI integration. Enhancements coming to the “standard” reporting, however, were not explained well enough. In a nutshell, V20 has some things missing compared t...

Continue reading the Original Blog Post.

 

[Evolute IT]

Inbound Calls report and Outbound Calls! Love it! This is much better than even the Trunk/DID report we had before.

 

[N_G]

Thank you for the heads up @ConceptsWeb

 

[ArneDery]

Great to see that features are making it's way back. Extending the default reports is also great for our 'smaller' customers where there are no resources to start working with Bi reporting. Looking forward to the update!

 

[Fabiano_TelMaster]

Very good news!! I have a question here, customers with PRO licenses will no longer have access to graphical reports?

 

[Alphabetic]

Sweet. Will it be possible to specify a time range too when doing a call report custom range?

 

[cem_ari]

What about schedule reports?

 

[NicholasP_3CX]

Scheduled reports are already available. You can schedule them when creating the reports.

 

[thiago.lemos@nassautecnol]

Great that they're coming back. What about graphical forecast reports? These are the most requested.

 

[KoesioOccitanieTech]

Scheduled reports are already available. You can schedule them when creating the reports.

How can we schedule multiple reports in differents hours during the day, there is no option about that just a general hour ?

thank you.

 

[xcobean]

hello,

what about trunk/did reports?

 

[N_G]

Yes they are back too as per the blog post article

 

[cem_ari]

Scheduled reports are already available. You can schedule them when creating the reports.

In v18 we set it to send an extension statics report every hour. But in v20 we can only send one report per day. That's what I mean.

 

[N_G]

That's a great way to kill your PBX as when the call logs grow bigger accessing the database and sending the stats every hour is simply a very bad idea and will effect call queueing and audio quality depending on the processing power of your machine.

 

[Alphabetic]

In v18 we set it to send an extension statics report every hour. But in v20 we can only send one report per day. That's what I mean.

Surely its less clicks to open up 3CX > reports > extension stats?

 

[Boran Danismanlik]

Please add the possibility to email reports as weblink to recipients, not only to the report creator. It is not easy to import CSV as XLSX table for every user.

 

[In2Support]

Please add Ring Mean time again in the report "Detailed Que Statistics’" Like it was in Version 18. We have a Customer that really needs it.

This is what it was in V18

This is the one in V20

 

[Alphabetic]

Please add Ring Mean time again in the report "Detailed Que Statistics’" Like it was in Version 18. We have a Customer that really needs it.

This is what it was in V18
View attachment 45897
This is the one in V20

View attachment 45898

Export CSV =AVERAGE(RANGE:RANGE)

 

[In2Support]

There is no ring time in the V20 report

This is een CSV export of the report Detailed Que Statistics’

Queue,Calls Total,Calls Abandoned,Calls Answered,% Calls Serviced,Successful Callbacks,Talk Time Total,Talk Time Mean
Test,9,1,8,89%,0,00:14:41,00:01:50

 

[Alphabetic]

Ah I missed the specific report. You'll have to wait for the new reports and stuff. Should be doable from there, otherwise youll have to go in to queue reports and do calculations from there.