Call Reporting Options

[ERAC]

Afternoon

Looking for some help with options on external call reporting.
The internal reporting on the 3CX platform is just not enough for my setup which 24 SC with 120 extensions Hosted AI version.

Within the setup I have multiple departments with IVR's and I need some stats from the options so I can send to branch managers.

Any suggestions.

Regards

Michael

 

[Alejandro_3CX]

The internal reporting on the 3CX platform is just not enough for my setup which 24 SC with 120 extensions Hosted AI version

Hi, regarding this, you can use the PBX Data connectors and send the CDR info to an external database, in this way you can process the data and generate your own reports with for example power bi and also dashboards using Grafana, this is the way to go related to this matter.

I will provide you the links about all this:

• https://www.3cx.com/docs/mysql-configuration/
• https://www.3cx.com/docs/postgresql-configuration/
• https://www.3cx.com/docs/microsoft-sql-server-configuration/
• https://www.3cx.com/docs/grafana-pbx-reporting/
• https://www.3cx.com/docs/power-bi-reports/
• https://www.3cx.com/docs/google-bigquery-configuration/

 

[Evolute IT]

There's no way to get the options pressed in the IVRs without using verbose system logs. This is obviously not the best.

To get customizable and more powerful reports tho, look at the Grafana/Power BI data connectors. It gives you the raw CDR data to play with and 3CX provides a bunch of precreated dashboards.