Call Reporting utility

[Philco]

Darrell, am I understanding one of your posts, that you can do call reporting without having access installed.

I did like the ability where it ran from the management consol.

Phil

 

[darrellchapman]

At this time Phil, you cannot.

In my post, I was wondering why 3CX didn't make a standalone version for users who don't have MS Access. Microsoft has an Access 2007 run-time engine that can be freely distributed but would require 3CX to distribute two versions of the database. Maybe in the near future they could do this but right now I would assume this it a really low priority.

 

[Philco]

I thought not!!

Disapointing as its/was a nice feature.

Phil

 

[new2voip]

I thought not!!

Disapointing as its/was a nice feature.

Phil

the call reporting utility is very good. many features and customizability.

 

[Akebono]

Whenever I start up the MDB in Access 2007 (Windows XP SP2), it hangs. The port is correctly set to 5481 in the ini file. After a few minutes, I get an error saying that the database cannot connect to the public call details table on port 5481, while localhost:5481 gives no issues or whatsoever in Firefox. What's going on?

 

[darrellchapman]

The database listens on port 5480. 5481 is the port Apache (web server) is listening on. Your INI file should have port 5480.

 

[Akebono]

5480 doesn't work either (same issue)...

 

[darrellchapman]

If you are running the Call Reporting Utility on a different machine than your 3CX Server, you will have to enable postgres for remote communication. Instructions on how to do this is one page one of this thread.

 

[darrellchapman]

Thanks for the update Matt. That's good news.

 

[SIPfun]

Public beta - free reporting tool - that does not require MS Access;

http://www.bostonsip.com/

 

[francesco]

Public beta - free reporting tool - that does not require MS Access;

http://www.bostonsip.com/

tank's this is very nice

 

[N_G]

Please note that in the latest v6 release you must import the call logs to the database first using the call log importer utility. More information here

http://www.3cx.com/support/call-history-updater.html

 

[kelddamsbo]

This does not work for me, the log says:

Log path = C:\Program Files (x86)\3CX PhoneSystem\Data\Logs\

Object reference not set to an instance of an object.
at CallHistoryUpdater.TimeZoneInformation.EnumZones()
at CallHistoryUpdater.TimeZoneInformation.get_CurrentTimeZone()
at CallHistoryUpdater.Program.Main(String[] args)

 

[mobycom]

get the same error, windows 2008 server

 

[kelddamsbo]

I'm also running Windows 2008 Server

 

[mobycom]

installed 3cx onto a 2003 server and get the same error as well.

Jeffrey

 

[Philco]

Latteral thinking Matt. Outside the box so to speak.

See further posts.

Phil

 

[oedlan]

Hello!

I'm new to 3CX but I'm doing the best I can. THe company that has provided us with 3CX told me that he has tried to setup Call Reporter but with no result.
I went over what he has done and I find that he has applied all settings as instructed. I have used CallHistoryUpdater but after that when I run Call Reporter I get nothing. No errors, no nothing. Just a blank Window with the usual menues.

Input ideas pleas!

 

[shahul]

I;m also facing the same issue. the callhistory.log is there and seems that the callhistory updater unable to update the database.

Anything else to check other than refreshing the database?

 

[TweetyBear]

Re: Call Reporting utility pblm

Hi there,

i am experiencing problems with the call reports tools.

using cx3 V6.1, under W2k3.

Used the call report updater which returns this log file :

Log path = C:\Program Files\3CX PhoneSystem\Data\Logs\

La référence d'objet n'est pas définie à une instance d'un objet.
à CallHistoryUpdater.TimeZoneInformation.EnumZones()
à CallHistoryUpdater.TimeZoneInformation.get_CurrentTimeZone()
à CallHistoryUpdater.Program.Main(String[] args)

And when i launche the call report tool all charts remain empty.

what must i do ?

Thx a lot