Call Reports only give External Report Link

[2326con]

When we run a report, the email that gets sent with the link to download it only provides the external link to get it i, and doesn't provide the one with the internal IP like our other servers, we already tried to update the server to the latest version but the problem still there. on the below screenshot, what is circled in red is what is missing:

 

[jed]

@2326con
You might have to setup Split DNS for your 3CX FQDN, have a look here: https://www.3cx.com/blog/releases/split-dns-on-prem/

 

[2326con]

Thank you, Jed, please note that I'm using 3CX 18.0 (Build 31), I have another on premise 3CX sever with the same version and doesn't have this problem, I've tried many things, even playing with email templates, but seems that the REPORT_URL2 is returning the same value as REPORT_URL1 which is the 3CX FQDN and not the local IP, is there anything else I can check?

 

[jed]

It is working like it should as if you are having a SplitDNS, when connecting internally you're FQDN will be seen with your internal IP, and when you connect externally your FQDN will be seen with the Public IP - So I recommend that you get this in place as you will need this in the feature

But if you insist, go to settings --> Parameters
Search for REPORTER_LINK_LOCAL_SEC
Try to replace your FQDN with your internal IP and send the report again.
Please note, this "workaround" is absolutely not supported....