Call Reports Problem

[AOrtizTPRS]

Hi,

I have a client requesting a report that gives the total of calls answered in 30 second or less.
When scheduling the report I use Answered only and ringing only criteria with time set from 0 to 30 seconds as shown below...

The problem I'm having is that the reports seems to complete but when the CSV file is opened the reported is incomplete. For example, if I request the report to be from December 1st to December 15th the report will just show until December 7th and on that date only shows until certain time of the day with a bunch of "failed" calls.



It is necessary to run multiple call reports to complete a specified time frame starting from the date and time the last report got cut off. It is really time consuming and the worst part is that totals don't match the total calls reported on other reports.

Is it something Im doing wrong in the report request? Is it possible to have that type of report that tells me how many calls where answered under 30 seconds?

Thanks in advance for all the help!

 

[VasilisV_3CX]

Hi @AOrtizTPRS,

Are you running this as a scheduled report? If you run a report with say 1 month selected and no filter, are you getting the correct dates? If you run the same report and select only 1 extension, does the result differ?

EDIT:

I meant report, but wrote backup.

 

[AOrtizTPRS]

Hi @AOrtizTPRS,

Are you running this as a scheduled report? If you run a report with say 1 month selected and no filter, are you getting the correct dates? If you run the same report and select only 1 extension, does the result differ?

EDIT:

I meant report, but wrote backup.

No, I run it manually. I'm going to run the report without any filter to see what I get. Letting you know later what the result was.

 

[AOrtizTPRS]

Hi @AOrtizTPRS,

Are you running this as a scheduled report? If you run a report with say 1 month selected and no filter, are you getting the correct dates? If you run the same report and select only 1 extension, does the result differ?

EDIT:

I meant report, but wrote backup.

I just ran the report without filters and ran into the same problem on the same date. A bunch of "Failed" calls and the report is cut off on that date and time. For example, Im running the report from December 1st 2020 thru December 15th 2020 and I the report I get is from December 1st and cuts off on December 7th on a specific time which contains a bunch of "failed" calls.

 

[VasilisV_3CX]

Does any data show up in the Call Log? If yes, could we see what happens if you run a report from 7th to 15th?

 

[AOrtizTPRS]

Does any data show up in the Call Log? If yes, could we see what happens if you run a report from 7th to 15th?

Data is showing correctly on call logs. I ran report from 7th to 15th and it get stuck again on a different date. I ran again from that date and time and gets cut off again. It keeps doing that on every report ran. It's not just on that December timeframe, it also happened in October and November. I'm waiting until next week to see how January runs.